{"id":1856,"date":"2020-05-17T05:55:44","date_gmt":"2020-05-17T09:55:44","guid":{"rendered":"https:\/\/www.leryca.com\/?page_id=1856"},"modified":"2020-05-17T05:55:45","modified_gmt":"2020-05-17T09:55:45","slug":"track-order-2","status":"publish","type":"page","link":"https:\/\/momgot.com\/fr\/track-order-2\/","title":{"rendered":"track order"},"content":{"rendered":"<div class=\"row row-divided\"  id=\"row-751795846\">\n\n\t<div id=\"col-812534741\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-2285876906\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2285876906-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-can&#039;t-find-my-order-id-number\" aria-expanded=\"false\" aria-controls=\"accordion-2285876906-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I Can't Find My Order ID Number<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2285876906-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2285876906-label\">\n\t\t\t\n<p>Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order<\/p>\n<p>You can use your Order ID Number to track your order.<\/p>\n<p>Order IDs are one of the best ways for us to identify your order, so if you have any questions we\u2019ll need you to attach your Order ID when contacting us.<\/p>\n<p>If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3605226432\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3605226432-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-change-an-order-after-placing-it?\" aria-expanded=\"false\" aria-controls=\"accordion-3605226432-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Can I Change An Order After Placing It?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3605226432-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3605226432-label\">\n\t\t\t\n<p>If you have already placed your order but selected the wrong product or want to change the personalization details, please contact our <a href=\"https:\/\/momgot.com\/fr\/contact-us\/\">customer Service Team<\/a>.<\/p>\n<p><strong>Once we begin producing an order we can still change it, but this may delay your original delivery date.&nbsp;<\/strong>Any changes made to an order before it ships will happily be accommodated, free of charge. As each item is uniquely produced, changes made&nbsp;after an order has shipped will incur a 30% restocking fee. If there is a price difference in the item you are changing, we\u2019ll send you either a money order or refund, accordingly.<\/p>\n<p><strong>Gold \/ Diamond Items<\/strong><\/p>\n<p>Changes made after production begins on gold and diamond items may require a 30% restocking fee.<\/p>\n<p>&nbsp;<\/p>\n<p><em>To avoid having your order arrive late, we advise against making changes during popular national events and holidays &nbsp;<\/em><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3048669036\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3048669036-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-change-my-shipping-address?\" aria-expanded=\"false\" aria-controls=\"accordion-3048669036-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How Do I Change My Shipping Address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3048669036-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3048669036-label\">\n\t\t\t\n<p>To change your address before an order has shipped, please&nbsp;<a href=\"https:\/\/momgot.com\/fr\/contact-us\/\">Nous contacter<\/a>&nbsp;with the following details and we\u2019ll update them accordingly:<\/p>\n<ul>\n<li>Street address with apartment number<\/li>\n<li>City<\/li>\n<li>Country<\/li>\n<li>Postcode<\/li>\n<\/ul>\n<p><strong>We can change your shipping address until your item has been sent for packaging, at which point we carefully prepare your personalized jewellery for shipping.<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-26856994\" class=\"accordion-item\">\n\t\t<a id=\"accordion-26856994-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-my-shipping-options?\" aria-expanded=\"false\" aria-controls=\"accordion-26856994-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What Are My Shipping Options?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-26856994-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-26856994-label\">\n\t\t\t\n<p>We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Service Team.<\/p>\n<p>Our most popular shipping methods in USA include:<\/p>\n<ul>\n<li>Standard- FREE<\/li>\n<li>Express &#8211; Super fast shipping<\/li>\n<\/ul>\n<p>Please note that time frames are stated in&nbsp;<strong>business<\/strong>&nbsp;days and do not include weekends.<\/p>\n<p>For more information about local and international shipping as well as relevant shipping times during peak seasons, please&nbsp;<a href=\"https:\/\/momgot.com\/fr\/shipping-information\/\">click here<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2638845402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2638845402-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-didn&#039;t-i-get-an-order-confirmation?\" aria-expanded=\"false\" aria-controls=\"accordion-2638845402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why Didn't I Get An Order Confirmation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2638845402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2638845402-label\">\n\t\t\t\n<p>There are a few reasons&nbsp;why&nbsp;this might happen:<\/p>\n<ul>\n<li>There may have been a&nbsp;typo in the email address you entered. (typos- we all make them!!).<\/li>\n<li>The email may have been routed to your&nbsp;<strong>spam&nbsp;\/&nbsp;junk&nbsp;\/&nbsp;promotion<\/strong>&nbsp;folder.<br \/>\no&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Check these folders. You can also search for our email address service@momgot.com and hopefully it will show up in the results.&nbsp;<br \/>\no&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mark our email as &#8216;Not Spam&#8217; in your email service<\/li>\n<li>Some&nbsp;orders&nbsp;get&nbsp;stopped before being&nbsp;confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4209135543\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4209135543-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-can&#039;t-track-my-order,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-4209135543-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I Can't Track My Order, What Should I Do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4209135543-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4209135543-label\">\n\t\t\t\n<p>We apologize if you\u2019re experiencing difficulty with&nbsp;our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?<\/p>\n<p>If you still have trouble tracking your order once you\u2019ve confirmed these details, please&nbsp;<a href=\"https:\/\/momgot.com\/fr\/contact-us\/\">Nous contacter<\/a>.<\/p>\n<p><strong>If your postal tracking number isn\u2019t working, please allow up to 48 hours and try again.<br \/>\n<\/strong>Sometimes the information on the shipping websites takes longer than usual to show updates.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1356196364\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1356196364-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1356196364-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where Is My Order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1356196364-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1356196364-label\">\n\t\t\t\n<p>We know that you\u2019re really anxious to receive your order and that you just can&#8217;t wait for it. We can&#8217;t wait for you to get it either! Rest assured that we\u2019re working hard to make you the perfect item just as fast we can.<\/p>\n<p>Your item is being produced according to the shipping method you chose when placing your order.<\/p>\n<p><strong>Tracking Your Order<\/strong><br \/>\nIf you haven\u2019t received a shipping notification, your order is still in production. Click&nbsp;<a href=\"https:\/\/momgot.com\/fr\/track-order\/\">ici<\/a>&nbsp;to track your order status.<\/p>\n<p><strong>Shipping Notification<\/strong><br \/>\nOnce your product is on its way we\u2019ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.<\/p>\n<p><strong>Late Package<\/strong><br \/>\nIf your order delivery date has passed and you still haven&#8217;t received your package, we recommend that you try the following (it\u2019s proven helpful to other customers in the past):<\/p>\n<ul>\n<li>Check your shipping details on the Order Confirmation and make sure they\u2019re correct.<\/li>\n<li>Ask other members of your household if they have accepted the package, as this is a common occurrence.<\/li>\n<li>Check (if applicable) with your doorman, by your garage, or perhaps a side door.<br \/>\nOrders are sometimes left there by the postal service.<\/li>\n<li>Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.<\/li>\n<\/ul>\n<p>Please note that if your order is being shipped outside United States shipping timeframes may run differently.<\/p>\n<p>If you are still unable to locate your order, please contact our&nbsp;<a href=\"https:\/\/momgot.com\/fr\/contact-us\/\">Customer Support Team&nbsp;<\/a>for assistance.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1081475972\" class=\"col medium-7 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"woocommerce\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1856","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/pages\/1856","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/comments?post=1856"}],"version-history":[{"count":0,"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/pages\/1856\/revisions"}],"wp:attachment":[{"href":"https:\/\/momgot.com\/fr\/wp-json\/wp\/v2\/media?parent=1856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}